St Kilda Marina & Wyndham Harbour
Victoria Australia

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Captain's Blog

Cyclone Debbie - Club Marine Update

  Published April 3rd, 2017

Created by Club Marine:

As Cyclone Debbie crosses the North Queensland coast, our thoughts are with our members and partners in affected areas. Your safety is first priority, and we encourage you to stay in touch with local authorities and heed all safety warnings and instructions.

Our experience of cyclone events in Australia for more than 45 years places us in a unique position of being able to respond quickly and effectively to events of this size and nature.

We have already contacted members

All dealer and direct members with valid email addresses or mobile phone numbers were contacted on Friday 24/3 and advised to, where safe:

 Ensure their boat is secure on its mooring and that ropes are not at risk of cutting or chafing

 Batteries should be fully charged and automatic bilge pumps need to be working, while float switches should be clear of debris that could interfere in their operation

 Check all cockpit drains are clear

 Take down all furling sails and sails off booms

 Storm covers should be checked and secured

 Remove bimini and sun covers as well as all clears

 Remove any electronics exposed to weather or that may become exposed due to removal of covers and clears

Do not leave trailer boats near trees and, if in a flood- prone area, consider securing the boat and have the bungs in so the boat can float.

The same members will receive a further email today advising them how to lodge a claim if needed, and an SMS and/or push notification through the Club Marine App on Friday 31/3/17.

Catastrophe response Our Catastrophe Response Team has already been mobilised, with assessors standing by in Townsville ready to respond as soon as we can access affected areas.

Technical Claims Manager Phillip Johnson will use his recovery experience with Cyclones Yasi, Ita and Marcia to lead the team of expert marine assessors, salvage crews and claim technicians dedicated to managing event claims. Where loose boats are identified as belonging to a Club Marine member, our catastrophe management team will contact owners directly and initiate claims processes.

At Club Marine headquarters in Melbourne we have increased the staffing of our Claims team to handle the extra volume of calls, and implemented catastrophe management processes designed to streamline claims for affected members.

The claims lodgement team will work over the weekend to support the catastrophe response team to ensure we provide optimal assistance to any members affected by Tropical Cyclone Debbie.

How do I access claims assistance?

Partners: Navstation Claims tab

Members: clubmarine.com.au/claims

What if I don’t want to lodge online?

No problems! Simply call us on 1300 88 CLUB (2582) to lodge claims by phone.

Further information

If you have any questions, please contact your Club Marine Representative for immediate assistance.

Darren Finkelstein - 'The Boat Guy'

Darren Finkelstein is 'The Boat Guy' with over 35 years of boating experience to share.

Author of the award winning bestseller:
Honey, let's buy a BOAT! and follow up sequel; Honey, let's go BOATING! and now the final book in the popular: Honey, let's series.... Honey, let's sell the BOAT! 

Darren is the proud boating ambassador and Marina Manager at Wyndham Harbour, Victoria's newest marina and hub for recreational boating on the northwestern shores of Port Phillip.

Considered by many as an industry expert, Darren has an active media presence. You will often hear him on radio, view his video blogs, read his articles or watch him on stage at boat shows, corporate and lifestyle events.  

Listen to Darren on radio 3AW as he delivers his unique Beach N' Bay reports <live> each summer. Watch Darren on Foxtel and ch7 presenting for the TV show "All About Boats", he is an on-screen presenter and ambassador for "Life's Better With A Boat" campaign for the Boating Industry Association of Victoria. 

Connect and get social with Darren: Twitter Facebook, LinkedIn and Google+

STOP WATCHING, START PARTICIPATING...

A must read for novice boaties, old salts, your partner and the kids...

Wyndham Harbour Boat Sales

@Wyndham Harbour
Shop 4 - Marina Quay
50 Quay Boulevard
Werribee South 3030. Victoria Australia

Sales:    03) 9525-5500
Service: 03) 9534-8213

  • 9am - 5.00pm or by appointment
    Open - Wednesday to Friday
    Open - Saturday and Sunday

St Kilda Boat Sales

@St Kilda Marina
Marine Parade

Elwood 3184. Victoria Australia

Sales:    03) 9525-5500
Service: 03) 9534-8213

  • 9am - 5.00pm or by appointment
    Open - Monday to Friday
    Open - Saturday