Created by Club Marine:
As Cyclone Debbie crosses the North Queensland coast, our thoughts are with our members and partners in affected areas. Your safety is first priority, and we encourage you to stay in touch with local authorities and heed all safety warnings and instructions.
Our experience of cyclone events in Australia for more than 45 years places us in a unique position of being able to respond quickly and effectively to events of this size and nature.
We have already contacted members
All dealer and direct members with valid email addresses or mobile phone numbers were contacted on Friday 24/3 and advised to, where safe:
Ensure their boat is secure on its mooring and that ropes are not at risk of cutting or chafing
Batteries should be fully charged and automatic bilge pumps need to be working, while float switches should be clear of debris that could interfere in their operation
Check all cockpit drains are clear
Take down all furling sails and sails off booms
Storm covers should be checked and secured
Remove bimini and sun covers as well as all clears
Remove any electronics exposed to weather or that may become exposed due to removal of covers and clears
Do not leave trailer boats near trees and, if in a flood- prone area, consider securing the boat and have the bungs in so the boat can float.
The same members will receive a further email today advising them how to lodge a claim if needed, and an SMS and/or push notification through the Club Marine App on Friday 31/3/17.
Catastrophe response Our Catastrophe Response Team has already been mobilised, with assessors standing by in Townsville ready to respond as soon as we can access affected areas.
Technical Claims Manager Phillip Johnson will use his recovery experience with Cyclones Yasi, Ita and Marcia to lead the team of expert marine assessors, salvage crews and claim technicians dedicated to managing event claims. Where loose boats are identified as belonging to a Club Marine member, our catastrophe management team will contact owners directly and initiate claims processes.
At Club Marine headquarters in Melbourne we have increased the staffing of our Claims team to handle the extra volume of calls, and implemented catastrophe management processes designed to streamline claims for affected members.
The claims lodgement team will work over the weekend to support the catastrophe response team to ensure we provide optimal assistance to any members affected by Tropical Cyclone Debbie.
How do I access claims assistance?
Partners: Navstation Claims tab
What if I don’t want to lodge online?
No problems! Simply call us on 1300 88 CLUB (2582) to lodge claims by phone.
If you have any questions, please contact your Club Marine Representative for immediate assistance.